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A Variety of Ways to Reach Us



Monday-Friday 8 AM - 6 PM

Saturday 8 AM - 3 PM

If you need immediate assistance with Digital Banking, click on the "Let's Chat!" blue bubble at the bottom right-hand corner of the screen, and a representative will be with you shortly.  You can also reach out via  Secure Message   or call 888.800.3328.

For general inquiries or product information, we encourage you to check our FAQs and Digital Banking/Mobile App , where you have access to a wealth of information right at your fingertips 24/7.


Toll-Free: 888-800-3328

You can also reach us at: 323-851-3673

Fax us at: 844-270-0531

Existing First Trust Deed Mortgage with First Entertainment, call: 877-498-9409

New Mortgages, Seconds, and HELOCs , call: 888-800-3328

Bill Pay  Support 888-918-7483


Mailing Addresses

  • For General Correspondence:
    Post Office Box 100
    Hollywood, CA 90078-0100

  • For Deposits and Loan Payments:
    Post Office Box 2428
    Hollywood, CA 90078-2428

  • For First Mortgage Payments:
    Post Office Box 7168
    Pasadena, CA 91109-7168

  • For Visa ®  Credit Card Payments:
    Post Office Box 60510
    City of Industry, CA 91716-0510

  • For Overnight Visa Credit Card Payments:
    PSCU Financial Services
    560 Carillion Parkway
    St. Petersburg, FL 33716

Auxiliary Credit Union Services

  • Media Benefits Insurance Services
    Tina Avanesyan

  • First Entertainment Investment Services
    Michelle Lee

  • Autoland
    Favio Costin
    888-800-3328 x4436

Visa Card Services

Debit Card

  • Activate a card or Change your PIN 

  • If your card is Blocked
    U.S. 888-800-3328
    International 323-851-3673

  • Report a card Lost or Stolen
    U.S. 888-800-3328
    International 323-851-3673

Credit Card

  • Balance Inquires or other information

  • Activate a  Credit Card or Change your PIN 
    Activation: 800-631-3197
    PIN Change: 888-886-0083

  • Report a card Lost or Stolen
    U.S. 888-800-3328 
    International 323-851-3673

  • Dispute a Transaction

Send Us a Secure Message

Send us a message through our secure contact form.

Contact Us Now

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